Lowest Hotel Rates Guarantee

Special Internet Rate reservations booked through Hotel-Rates.com are guaranteed to be the lowest hotel rates you can find. If there is a lower rate available for the same dates and the same hotel, you must contact us within 24 hours of booking your "Special Internet Rate" reservation. We will either refund you the difference or cancel the reservations without penalty.

This guarantee only applies to rates indicated as "Special Internet Rates." It does not apply to special events such as New Year's and the Super Bowl. To learn more or to claim a guarantee, read below.

FAQ - Frequently Asked Questions

1. "What are the requirements for claiming the Price Guarantee?"

• You must have already booked a prepaid reservation identified as a "Special Internet Rate".
• The completed Price Guarantee form must be submitted within 24 hours of the confirmed booking.
• The lower rate must be available for booking with identical specifications of the original request (ex: same hotel, same date and same room type).

2. "If I am able to confirm a lower rate, how do I contact you?"
Fill out the on-line Price Guarantee form.

3. "When can I expect to receive a response?"
We will respond via email within 4 hours during regular business hours, or if outside of regular business hours, we will reply the next business day.

4. "How is my credit issued?"
Credit is issued directly to the credit card provided at the time of booking. The credit will usually appear on your statement within 7-10 business days.